How to hack customer service with 2 words. - Jon Acuff
post-template-default,single,single-post,postid-3920,single-format-standard,ajax_fade,page_not_loaded,,qode-theme-ver-11.0,qode-theme-bridge,wpb-js-composer js-comp-ver-5.2,vc_responsive

How to hack customer service with 2 words.

Last week, our internet went down. Because I work from home, I couldn’t do what you do in offices, which is stand up and yell, “Is it out for everyone or just me?”

I called the cable provider and had the following conversation:

Cable guy: Whom am I speaking to?
Me: This is Jonathan Acuff. (I have to use my fancy full name on the phone.)
Cable guy: The name on the account is “Jennifer.” Can I call you Jennifer?
Me: What? No. You can’t call me Jennifer.

I didn’t care that he asked me that. English wasn’t his first language and he was instructed to follow a script. He was trying his best.

He just worked for a company that doesn’t care about customer service. Unfortunately, a lot of companies are leaning that way. They care more about getting new customers than keeping old customers.

So how do you hack customer service to make sure you have a good experience?

Easy, you use two specific words.

One afternoon, after getting the run around, Blues Traveler reference, Jenny got frustrated with a company. They called her back to fix the issue. In frustration, Jenny said, “How do I get to talk to a real person who can actually fix my problem? I don’t like dealing with so many automated systems.”

That’s when this customer service rep told Jenny a secret. It’s so simple you might not think it will work, but here it is:

If you want to hack customer service, tell them, “I’m cancelling.”

The rep told Jenny that those are trigger words. They set off an alarm for the person on the phone and ensure that your problem will be escalated. Suddenly, they’ll call you back and find discounts and offers they didn’t initially have for you.

The funny thing is, if they continue to give you terrible service, you’re going to cancel anyway, so why not be upfront about it?

If you love the service, don’t threaten to cancel. That’s dumb and it’s lying. But, when you’re ready to leave but would stay with a discount, pull out those two magical words.

Want better service? Just say, “I’m cancelling.”

P.S. You only have a few days left to order my latest New York Times Bestseller Do Over as a gift. Buy one today for a friend or yourself!

  • Chris
    Posted at 09:38h, 16 December Reply

    This was useful advice several years ago. Companies are on to this tactic now and have taken measures to minimize their losses with this bluff. If you can live without the company’s service, then have at it. If you want a relationship with them, there are better ways. I’ve received better service and MUCH better deals by a) being polite to the Tier 1 rep I’m speaking with (their job sucks enough without threatening to cancel my service…they’ve already heard that line five times this shift) and b) as they’re wrapping up the call with the “is there anything else I can help you with today” spiel, I always ask “are there any promotions available for me?” The rep will almost always take a moment to check all the boxes I’m eligible for.

    A year of a premium cable package? Done.

    An extra 18GB of data per month for my cell phone? Boom. Done.

    Speed boost on my internet? You bet.

    Threaten them with cancellation and they’ll yawn. Treat your rep well, and they’ll treat you well.

    • Russ
      Posted at 10:26h, 16 December Reply

      I agree. I got a great deal on internet because when I went to exchange my router the troll in front of me was being…..well…..a troll.
      As she left I joked with the clerk that she needed a raise. I got her laughing and when I asked about matching competitive ads she said “how about I just cut in half for 12 months”
      Worked for me

  • Russ
    Posted at 10:22h, 16 December Reply

    I have been switching between dish and directTV every 2 years. When it is time to change I simply call and say “I am switching to dish/dtv because I already have both dishes on the house and you won’t give me the new customer deal.”
    directTV has given me the current advertised promo and free NFL Sunday ticket 2 contracts in a row.

  • Ryan Forkel
    Posted at 12:25h, 16 December Reply

    What does it say for a company that has a “Customer Rentention Department”? That is the case with a certain large nationwide cable/internet provider.

    I can’t imagine having an entire department with the sole purpose of keeping customers, presumably because they are wanting to leave.

    Another tip. My brother in law worked management for a call center provider (many big companies hire them and others to answer customer service problems). He said that if you are not getting the answers you need just ask for their supervisor – or in their terms, escalate the call. If you are still not getting answers, continue escalating until you get someone to do something.

  • Bill
    Posted at 18:29h, 16 December Reply

    How true that is, Jon.

    “I’m cancelling.” A friend of mine tells me that every time his cable membership is about to expire, he does exactly that and even though there aren’t discounts for old customers as there are for new customers, somehow they come up with something that entices him to stay for another year or so.

    Do you think that would work with people too? Just say to your spouse when you have had a heated argument, I’m cancelling. Or to a friend who has been holding a grudge for many months, even though you have tried to reach out and make it right, I’m cancelling. Or to your kids when they refuse to obey, I’m cancelling.

    No probably not a good idea. But maybe it’s sort of like the reset button, sometimes you just need to step back and reset the relationship, get everything on the table, and wipe it away to start afresh. It’s sort of like IT, when you have a computer problem the first question they ask is have you rebooted. Sometimes relationships need a reboot.

    So, at this joyous time of year when you feel like using, I’m cancelling, just hit reboot instead and use what that book by that author suggests, just take a Do Over. Oh yeah, that was you!

    Thanks again, Jon. Good thoughts.

  • laura
    Posted at 00:37h, 31 December Reply

    How I Got My Ex Husband Back..Am so excited share my testimony of a real spell caster who brought my husband back to me. My husband and I have been married for about 7 yrs now. We were happily married with two kids, a boy and a girl. 3 months ago, I started to notice some strange behavior from him and a few weeks later I found out that my husband is seeing someone else. He started coming home late from work, he hardly care about me or the kids anymore, Sometimes he goes out and doesn’t even come back home for about 2-3 days. I did all I could to rectify this problem but all to no avail. I became very worried and needed help. As I was browsing through the internet one day, I came across a website that suggested that Dr Unity can help solve marital problems, restore broken relationships and so on. So, I felt I should give him a try. I contacted him and and told him my problems and he told me what to do and i did it and he did a spell for me. 28 hours later, my husband came to me and apologized for the wrongs he did and promise never to do it again. Ever since then, everything has returned back to normal. I and my family are living together happily again.. All thanks to Dr Unity Powerful Love Spell that really works. If you have any problem contact him and i guarantee you that he will help you. He will not disappoint you. Email him at:templeakana@ outlook .com or whats-app +2348104835526

  • cheap ray bans
    Posted at 20:02h, 02 January Reply

    I dont know what to talk about except that I have enjoyed reading Wonderful overall blogging site

  • Kathryn
    Posted at 05:47h, 04 January Reply
  • Best Crib Mattress Reviews
    Posted at 00:05h, 16 January Reply

    good With these being said, it is impossible to ignore their offerings. For instance, the Kids Beautyrest Beginnings Crib as well as Toddler Mattress has a great deal of attributes, nice.

  • ELLA
    Posted at 00:23h, 16 January Reply

    Do you need the services of an ethical hacker, contact this awesome dude, he can hack email,gmail,university grade,credit card,atm, etc contact DAMIONHACK@ GMAI.COM

  • Kodi APK Download
    Posted at 03:06h, 04 February Reply

    good It’s also exceptionally versatile, with either integrated storage space, a microSD port for expansion, as well as a USB 3 port if you ‘d like to attach an external drive to it best.

  • Doris Melody
    Posted at 19:08h, 09 February Reply

    My name is Doris melody am from USA, After 15 years relationship with my Husband, he changed suddenly and stopped contacting me regularly, he would come up with excuses of not seeing me all the time. He stopped answering my calls and my sms and he stopped seeing me regularly. I then started catching him with different girls several times but every time he would say that he love me and that he needed some time to think about our relationship.But cannot stop thinking about him so i decided to go online and i saw so many good talk about this spell caster and i contact him and explain my problems to him.He cast a love spell for me which i use and after 2 day, my boyfriend came back to me and started contacting me regularly and we moved in together after a few months and he was more open to me than before and he started spending more time with me than his friends. We eventually got married and we now have been married happily for 1 years with. Ever since Dr.Aluebor helped me, my partner is very stable, faithful and closer to me than before.You can also contact this spell caster and get your relationship and any kind of problem okay his email<

  • cool mathematics games
    Posted at 08:31h, 12 February Reply

    As this is the way to do because this brings all the cool math games as this gives free membership which allotes the space to play with cheats

  • Susan
    Posted at 09:42h, 11 March Reply

    I have been married for 7 months i was 5 months pregnant i love my husband so much but he treated me so badly we fought because i have found numerous other emails, and texts on his phone from other women, i became so tired of of his womanizing behavior, worrying all the time, and i was always scared when i am not with him . one night he came back drunk, he also came with the another lady, when i i tried to confront him, he immediately started hitting me and he pushed me out the house and ask me to leave, i was lost and confused, i was stranded that i have to find a help from anywhere then i came across a spell caster Dr. Todd who had saved many marriage so as i emailed Dr. Todd and he told me what is needed and after few days, he restored my marriages, i and my husband came back together as a married couple again, i am so happy, my marriage was saved by

  • brian scott
    Posted at 22:54h, 11 March Reply

    do you really need a professional hacker to get a faster and reliable job done for you? you need to contact or message him +17603832605 for this to get you out of any issue or problem you want to get solved within 24 hours, i can guarantee you is job and a try ill convince you because he has helped me out and i have promise to promote his work.. Jamal referred

  • how to hack instagram
    Posted at 00:51h, 17 March Reply

    You have been looking great for all these thing that we could use for any account.

    • scavonava
      Posted at 02:47h, 23 March Reply

      For months i have been trying to access my bf text messages to prove that he was cheating on me. I finally found a way to do so. one of my friends recomended me this guy by the name TRAVIS you give him any persons cellphone number and he gives you the list of numbers and recent text messages they have been sending/receiving. it is really easy i found out the truth and needless to say am no longer with him. contact him via email: good luck

  • adam alko
    Posted at 03:14h, 21 March Reply

    Sincerely i was so crushed when my Husband of 8 years left me and moved to Quebec City to be with another woman.The pains was just too much for me to bear that I couldn’t just bear it anymore. So i had to reached out to the Internet for help until i found out that Dr. Alli was the real deal.. I had tried the whole lot I knew, and with your spells, blessings and extraordinary magical powers, you did all the work for me, which you have guaranteed me positive result in 48 hours, my Ex Husband came back to me and he was remorseful for the whole lot he has done And now my life is balanced and i am happy again. Dr. Alli you do a great service to people. Friends in case you need the help of Dr.Alli kindly mail him on or +2348100772528 Sir, i will for ever recommend you

  • ezgo golf cart cover
    Posted at 11:06h, 03 April Reply

    Incredible Article it its truly instructive and inventive update us as often as possible with new upgrades. its was truly important. much obliged.

  • hotmail sign up
    Posted at 02:59h, 05 April Reply

    Thank you for sharing but I personally think that a part of people will not like this because they don’t want others know their information.

  • Mrs Kate
    Posted at 11:00h, 06 April Reply

    hello viewers on this site,i am Mrs Kate from USA florida,i am using this opportunity to give thanks to Dr.OBODO, for bringing my husband back to me successful, a man who can bring peace and happiness into family,a man who can bring family together as one,are you in any problem like…
    1. HIV/AIDS.
    2. if you always have miscarriage.
    3. Breast Cancer.
    4. herpes cure.
    5. AlO and Cerebrovascular Disease.
    6. pregnancy spell.
    7. You want to be promoted in your office.
    9. If you want your wishes to be granted.
    10.Stop your marriage or relationship from breaking apart…
    contact him today on his email and your problem we be well taking care of Email:[] or you can give him a call : [+2348138829791]or[+2349055820663] am assuring you that you won’t find any regret he is a man that can bring family together as him and you your problem will be successfully cure…

  • Kelly Woods
    Posted at 08:15h, 17 April Reply

    Good day to all viewer online..Hacker Atm card is right here and get rich immediately and take money directly from any ATM Machine Vault with the use of our ATM Programmed Card which runs in automatic mode.This is an opportunity you all have been waiting for. Get the new programmed ATM BLANK CARD that can hack any ATM MACHINE and withdraw money from any where in the world. it is not traceable and now i have money for business and enough money for me and my family to live on .I am really happy i met Mr Dickson because i met two people before me and they took my money not knowing that they were scams. But am happy now.Mr Dickson sent the card through DHL and i got it in 24hours. Get your own card from Mr Dickson now he is not like other scammer pretending to have the ATM card,Mr Dickson is giving it out for free to help people even if it is illegal but it helps a lot and no one ever gets caught. im grateful to Mr Dickson because he changed my story all of a sudden . The card works in all countries except,his whatsapp number +12048178403 or email

Post A Comment

Sign up for all of Jon’s ideas in your inbox!

Yes! Send Me Jon’s New Blog Ideas

Get All of Jon's New Ideas!

We won't send you spam. Unsubscribe at any time. Powered by ConvertKit